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Dear customers,
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Over the past two years, you’ve shown us
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the meaning of resilience. Through this
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pandemic, we’ve adapted together, shown
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up for one another, and found joy and
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community over coffee.
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With the rapid spread of the Omicron
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variant, we’ve all been forced to adapt again.
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Your Starbucks Experience may look different
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as we navigate this dynamic situation in each
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of our communities. You may notice some
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stores will have shortened hours, that some
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products may be unavailable, or that mobile
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order and pay is temporarily turned off at
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your store.
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Our commitment to you is that we will always
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make proactive decisions that prioritize the
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health and well–being of our customers and
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our partners (employees). We continue to
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observe elevated cleaning and sanitizing
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protocols that meet or exceed public health
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guidelines and can help reduce the spread of
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COVID–19, while prioritizing support for our
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store partners by offering comprehensive
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care including vaccine pay, catastrophe pay,
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mental health and sick pay benefits,
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childcare support and more.
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We are working quickly to resolve all
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customer disruptions and you have our
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commitment to make the situation right.
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To that end, we are postponing Starbucks
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Rewards® members’ Star expirations
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through April 1, 2022, to thank you for your
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continued loyalty, and for the patience and
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care you’ve shown our store partners in
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these trying times.
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As always, the Starbucks® app is still the best
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place to find the latest product availability
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and view the most current store hours.
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Through a sip, a bite or a smile — we will
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continue to work every day to bring you
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moments of joy. Thank you.
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Get an at–a–glance look at what you need to
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know about our continued response to
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COVID–19:
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